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Director, Healthcare Operations — Multi-Site, KPI-Driven, People-First

Confidential Dossier

Raises access and satisfaction while reducing cost and strengthening compliance

We’re representing a Director-level healthcare operations leader with 6+ years running multi-site practices. She drives patient throughput, standardizes workflows, implements KPI dashboards, and leads large, dispersed teams, improving access, quality, and engagement.

HCP Talent delivers rigorously-vetted leaders across NY, NJ, FL, and nationwide. We move quickly, protect confidentiality, and align talent to your mission, metrics, and model so you can operate at full capacity without compromising care quality.

Accomplishments:

Raised MPS from under 75% to over 85%, supporting additional payer contracts

Reduced operational costs by 15% through workflow and resource redesign

Improved employee satisfaction by 10% via training, coaching, and clear KPIs

Scaled high-volume sites to 200+ patients/day while maintaining compliance and safety

Implemented dashboards tracking utilization, cancellations, appointment access, and performance

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CONFIDENTIAL Conversation With Us

Our Commitment To Excellence

The numbers that reflect our commitment to excellence

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Professionals placed with tri-state area focus

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2-year retention rate

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Healthcare professionals in our network

Testimonials

Bethany is one of the most positive, thoughtful, respectful and insightful people with whom I have had the pleasure to work. She routinely presents our company with qualified candidates, which is no small feat given our restrictions, and continues with regular follow up after presentation. It has been refreshing to work with her clarity and tact. Her pace is great, her enthusiasm is at just the right level and her professionalism when we reject one of her candidates is exactly where it needs to be. It's a pleasure to work with you, Bethany.

Chief Culture Officer

Bethany has been fantastic to work with on filling open positions with my company! We have been working with her for several years and she has filled dozens if open roles for us, I have strongly recommended her to several colleagues

President and CEO

Bethany is the epitome of professionalism and poise in a world in which many service providers have forgotten those gold standards. When candidates work, she's humble. When they don't, she's graceful and moves quickly to the next option. I couldn't ask for a more responsive and lovely to work with partner for our staffing needs.

Physician Acquisition Consultant

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